Dr Sivakumar & Dr Gude's Surgery - How to make an appointment to see your doctor or nurse at the surgery

Noticeboard

GP Access Alliance

If you need to see a GP, ANP, Nurse or HCA in the evening, over the weekend or bank holidays, please ring 01942 482848.

You will be given an extended hours appointment to attend designated centres/hubs across the Wigan Borough, during the hours of 6:30 pm to 10:00 pm weekdays and 8:00 am to 8:00 pm weekends and bank holidays.

This service is available to all registered Wigan Borough patients. Please note these appointments are not at this Surgery.

For further information please click the link GP Access Alliance

This service is separate from NHS 111, which is an out-of-hours service.

Winter Pressure Appointments

We are providing additional appointment between November and March, this can be either a face to face appointment with the GPs, or a telephone consultation if appropriate

Access the online appointment system

Online Access

You can register for online access to:-

Book, view, and cancel appointments.

View allergies

View Immunisations

View and order your repeat medication

View Blood results

You can register online or call in at the surgery to request.

Please note that we need to see Photo ID to complete the process of your application.

Patient Access to Online Services Form

Patient Online - Patient Information Leaflet

Appointments

We aim to offer non-urgent appts within 48hrs and emergency appts will be seen on the same day. Please let us know if you are unable to keep your appointment or if you are going to be more than 10 minutes late, you may need to rebook your appointment.

Appointments Online

We are implementing Appointments Online. We will have a some GP, Practice Nurse, Ante-natal and also Health Care Assistant appointments available online each day. Please speak to the Reception staff if you wish to register to use Emis Access.

Appointments for Minor Surgery

Appointments given after initial consultation with the GP

Telephone Advice

If you wish to speak to a doctor or nurse, please give you details to the receptionist who may ask you to ring back at the end of surgery, or if call is urgent, will put your call through to GP who is available.

Home Visits

doctors_bag_6 If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the practice.

We will always visit

The terminally ill
The truly bedbound patient, where travel to the surgery by car would cause a deterioration in medical condition or unacceptable discomfort

Local guidelines state that a visit is unlikely to be required in the following cases:

Common symptoms of childhood : fevers, coughs, colds, earache, headache, diarrhoea/vomiting and most cases of abdominal pain. These patients are almost always well enough to travel by car. It may well be that these children are indeed not fit to travel by bus or to walk, but car transport is a sensible option and often available from friends, relatives, neighbours or taxi firms.
Adults with common problems of cough, sore throat, “flu-like” symptoms, chronic back pain, dental problems, lost prescriptions/tablets

You can also be visited by the Community Nurse, if you are referred by the GP. You should also be visited by the Health Visitor if you have recently had a baby or if you are a newly registered with the practice and have a child under the age of 5 years.

Emergencies Only

Please ring 111 during the times below:-

Between 6.30pm and 8.00am Monday to Friday
Weekends and Bank Holidays

During the Day - 8.00AM TO 6.30PM

Please ring 01942 878711

REGISTER NOW FOR ONLINE ACCESS - SEE ONLINE SERVICES FOR DETAILS HOW TO REGISTER

Please note that from the 4th June 2018 you can now register to view your blood results. Patients will be able to view test results as they come in and keep track of their glucose levels and cholesterol on their smartphones, enabling them to take greater control of their care and better manage their health Test Results.

test_results3 Please contact the surgery in 3-4 working days after 2.00pm for blood results. The receptionist is not able to discuss the results with you, but will be able to inform you if the GP has recorded that the test was normal. You may be asked to see the GP or the practice nurse if there were any abnormalities found.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice. It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.