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Noticeboard

GP Access Alliance

If you need to see a GP, ANP, Nurse or HCA in the evening, over the weekend or bank holidays, please ring 01942 482848. 

You will be given an extended hours appointment to attend designated centres/hubs across the Wigan Borough, during the hours of 6:30 pm to 10:00 pm weekdays and 8:00 am to 8:00 pm weekends and bank holidays. 

This service is available to all registered Wigan Borough patients. Please note these appointments are not at this Surgery. 

For further information please click the link GP Access Alliance

This service is separate from NHS 111, which is an out-of-hours service. 

Winter Pressure Appointments

We are providing additional appointment between November and March, this can be either a face to face appointment with the GPs, or a telephone consultation if appropriate

Rights and Responsibilities and Patients Charter

Patients Rights and Responsibilities:

Patients Rights and Responsibilities:

When you register with the practice you will be agreeing to our patients charter which means that this Practice will aim to always to provide the best possible standard of health care for our patients and to help you to keep healthy. In return, we ask that you treat our staff and other patients with respect so that we can work in harmony together and maintain the aims we have indicated. We are committed to ensuring high standards of care for you and your family and we seek your support in working together. The Practice is fully committed to the principle of equal treatment for all patients and opposes all forms of unlawful or unfair discrimination including those on the grounds of race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition.


We also operate under the NHS Zero Tolerance scheme and any instances of verbal or physical abuse will be dealt with in accordance with our Patient Policy ‘Zero Tolerance’

Zero Tolerance Policy

Our staff are entitled to work in a pleasant and safe environment without fear of attack, verbal abuse or harassment of any kind.  We consider such behaviour is totally unacceptable.  Any incident of unacceptable behaviour may lead to your removal from the practice.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Patients Charter 2017



 
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